Q: Are all your products genuine and sealed in the original box?
A: Yes all our products are genuine and all brand new mobile, camera, and tablet come with a one year warranty excluding personal damages, however,we open the box to change the default language to English and check there is no damage in transit as we imported the phone from overseas.
Q: Where do your products come from and why are your prices cheaper than other local retail stores?
A: We mainly source our products from Europe, HongKong, Australia, and other international markets, this is the reason why the prices can be competitive while the quality is guaranteed.
Q: Do you have a store in New Zealand and can I come to buy products directly from there?
A: We don't have a showroom and a store for pick up. All our products are based on pre-order online, as we have shipment come in every week. After you place an order online, the product will be sent to customers' shipping address. Alternatively, you can have it delivered to the address you prefer ( In NZ ).
Q: How can we contact Digital Hotshot if we have a query or require after-sale service?
We endeavor to answer all emails promptly within 24-48 working hours.
Or otherwise, we will reply you at the earliest possible time.
Alternatively, you can give us a call at 09-6882020 if you have any questions.
Q: What is the shipping cost for your products online?
A: As we import all our products from overseas, there is a shipping cost for international delivery and handling fee. When the item arrives, it will be delivered to your NZ address with no additional charge.
Q: If I wish to pick up the item do I still need to pay for the shipping?
A: Unfortunately yes, as all products are from overseas so the international shipping fee still applies. However, you do not need to pay anything else if you wish to have the item delivered to your NZ address after we receive it.
Q: How can I pay online when I order a product?
A: You can pay with Visa, Mastercard, or Amex when you order online and there is no surcharge for it.
Q: What if you cannot source a product that I ordered? Can I get a full refund?
A: We will endeavor to source a product you ordered on our website, however, sometimes due to the stock availability overseas we might be unable to source it temporarily. In this case, we will notify you at the earliest possible time. You can choose to swap it to another model with difference refunded/paid, or otherwise, you can choose to get the full credit card refund.
Q: What should I do if the item purchased from your website has a problem?
A: We suggest you give us a call or send us an email first as we may be able to help you over the phone/via email. If not, we will suggest you send it back to Auckland.
Q: If I buy more than one product online together, is there any discount or can I combine shipping?
A: Unfortunately there will be no discounts on any items if you purchase more than one together. As the shipping cost is based on per item, therefore we won’t be able to combine shipping.
Q: If I changed my mind or I no longer need the item after I order it, would I be able to cancel the order and have a full refund?
A: We will meet all obligations under the Consumer Guarantees Act but unfortunately we DO NOT issue a refund if the customer changes his/her mind or no longer needs the phone after the order is completed. This is because we process all the orders from overseas based on each customer’s order. Please choose carefully